A 90-day pilot where Abeó Health serves as the single coordinated discharge partner for a defined subset of Saddleback Memorial's discharge volume — low-risk for Saddleback, high-evidence for both parties.
Saddleback Memorial discharges patients every day who fall into a coordination gap: they're medically ready to leave the hospital but the wraparound care needed to get them home, settled, and stable hasn't been organized.
Today, your case-management team coordinates that handoff across three to five separate vendors per discharge — a transport company, a caregiver agency, a placement consultant, sometimes a benefits navigator. Each vendor operates independently, on different timelines, with different contact protocols, and with no unified accountability when something fails.
The result is measurable: discharge times slip, beds stay occupied longer than necessary, family satisfaction declines, and a meaningful percentage of patients return through the ED within 30 days because the home transition fragmented.
Abeó Health is the single coordinated layer that replaces those three-to-five vendor calls with one phone call, one coordinator, and one accountable partner — for the same or lower aggregate cost to the patient.
A 90-day pilot agreement where Abeó Health serves as the discharge coordination partner for a defined subset of Saddleback Memorial's discharge volume. The pilot is structured to be low-risk for Saddleback and high-evidence for both parties:
Extend, formalize as a preferred-provider MOU, modify the scope, or terminate cleanly.
For every patient routed to Abeó, the case manager makes one phone call to (949) 987-4605 or sends one secure message to info@abeo.health with the discharge plan. Within 30 minutes, an Abeó coordinator confirms back to the case manager:
1. Transport scheduled — wheelchair-accessible vehicle from our owned fleet (door-through-door, never curbside) or ambulatory transport coordinated through Uber Health.
2. Caregiver matched — credentialed CNA, HHA, or Personal Care Aide from our California-licensed Home Care Organization (CDSS HCS 281).
3. Family briefed — Abeó Connect family dashboard activated, real-time status visible to the family and to the case manager.
4. Benefit verification completed — Medicare Advantage transport benefit confirmed where applicable; private-pay quote delivered transparently if not covered.
5. 30-day post-discharge engagement — coordinator stays involved through the readmission-risk window, escalating to the case manager if anything trends in the wrong direction.
Saddleback gets one accountable partner. The patient gets coordinated care. The family gets visibility. The case manager stops chasing vendors.
| Category | Metric | Target |
|---|---|---|
| Speed | Time from case manager call → coordinator confirmation | < 30 minutes |
| Speed | Time from discharge → patient home | < 90 minutes (transport-included) |
| Reliability | Caregiver on-site at home arrival | 100% |
| Reliability | No-show rate (transport + caregiver combined) | < 2% |
| Quality | Family Net Promoter Score (NPS) | ≥ 50 |
| Outcome | 30-day all-cause readmission rate, pilot cohort | ≤ Saddleback baseline |
| Communication | Weekly summary report delivered to case manager team | 100% on-time, every Friday |
Abeó publishes its rates publicly. Saddleback's case management team can quote Abeó pricing to families before discharge — no hidden fees, no surprise invoices.
| Service | Rate |
|---|---|
| Wheelchair transport (Abeó owned fleet) | $75 base + $4.00/mile |
| Ambulatory transport (Uber Health-coordinated) | $35 base + $2.50/mile |
| Companion caregiver | $36/hour |
| Personal Care Aide | $40/hour |
| CNA / HHA | $44/hour |
| Senior placement guidance | Free to families (paid by receiving community) |
All Saddleback-routed discharges receive 15% off published rates for the duration of the 90-day pilot. Many Medicare Advantage plans cover NEMT transport — Abeó handles benefit verification at no charge before any private-pay arrangement is proposed to the family.
California HCO License: CDSS Home Care Organization (HCS 281) — application filed [date], expected issuance [date].
Insurance: $1M+ general and professional liability.
Caregiver credentialing: California Home Care Aide Registration (HCAR) current for every aide; criminal background checks via Live Scan; competency verification per CDSS standard.
Transport: Door-through-door protocol on every wheelchair transport; HIPAA-compliant communication tools.
Diversity certifications: NMSDC MBE certification (filed) · WBENC WBE certification (filed) — Abeó is a minority-owned, woman-owned business.
Policies and procedures manual, training plan, organizational chart, personnel policies, program description.
232 beds in Abeó's launch ZIP. Most Saddleback discharges go home within 15 miles of the hospital — inside our owned-fleet service radius.
MemorialCare's discharge planning model is mature and metric-driven. Saddleback's team will hold us to a higher standard than a smaller community hospital, and we want that pressure during the pilot — it sharpens the playbook before we approach Providence Mission and Hoag.
MemorialCare's published commitment to community-based care, supplier diversity, and care-coordination innovation aligns directly with Abeó's structural model. We're not a vendor; we're a partner.
1. One 30-minute kickoff meeting — case management leadership + Abeó founder + assigned coordinator. Confirm KPIs, discharge-routing protocol, weekly reporting format.
2. Designated case manager liaison — one named contact who routes pilot discharges to Abeó and receives the weekly summary.
3. 30-day, 60-day, and 90-day review meetings — 30 minutes each, KPI walkthrough, course corrections.
4. Permission to reference the pilot in Abeó marketing once results are documented — subject to Saddleback's review and approval of any external mention.
If Saddleback Memorial is willing to pilot, the next step is a 30-minute kickoff conversation with the case management leadership team. We can have a coordinator attached to discharge planning meetings within one week of agreement.
Phone: (949) 987-4605 · Email: info@abeo.health (subject: "Saddleback pilot — kickoff") · Founder direct: Brittany Solomon.
We're not asking Saddleback to take a leap of faith. We're asking for 90 days, 5–10 discharges per week, the case manager team's choice of KPIs, and the chance to demonstrate that one phone call can replace the five your team makes today.
California HCO application receipt + expected issuance timeline
Sample Abeó Connect family dashboard (de-identified)
Sample weekly summary report (de-identified)
Caregiver credentialing protocol
Insurance certificates (general liability, professional liability, auto for owned fleet)
Sample patient-facing pricing sheet
HIPAA compliance attestation
Pilot agreement draft (legal review version)
Abeó Health LLC is a Community Care Coordination Network founded in Laguna Niguel, California, in 2026 by Brittany Solomon. Abeó coordinates non-emergency medical transportation, in-home caregiving (CNA, HHA, Personal Care Aide, Companion), care coordination, and senior placement guidance — through a single coordinator, single family dashboard, and single accountable partner. Abeó is a minority woman-owned business operating in partnership with the StarHub Studios ecosystem. The company's tagline — "the bridge between the hospital and the home" — names the gap Abeó exists to close.
Founder: Brittany Solomon · Email: info@abeo.health · Web: abeo.health · Powered by mythOS · Care, coordinated. Because health is everything.